I bought 500MB of data for my cellphone on Saturday morning through FNB’s cellphone banking. Nothing unusual.
Monday morning I woke up to one of Vodacom’s SMSes to tell me my bundle has expired! What the hell are they joking?
I wondered if I had a 1 month nap and that it’s now April Fool’s day. Fortunately not yet.
First thing Monday morning, I called Vodacom’s 111 number. I might as well not have bothered, because Vodacom’s answering service will test the patience of a saint!
And I’m very far from a saint.
Next I sent an e-mail, thinking it would be easier. And at least I would have a record of my complaint.
Vodacom claims they will have a consultant contact you within 12 -24 hours and true to their word I received contact from their consultant - telling me she will pass on my query to someone in a higher department.
So I’m wondering, do Vodacom hire people to just open their customer e-mails, reply that they have received an e-mail and do nothing else?
Up until now, I have received no other correspondence from Vodacom, more than 24 hours after my initial complaint.
Not that we can expect anything better from our telecommunication companies in this country!
Vodacom have been doing some of the best advertisements on tv, advertising their internet data bundles.
The Single Ladies advert in particular received lots of praise and giggles from viewers and the Vodacom is Maklik adverts, though not as popular was at least noticeable.
Unlike MTN’s adverts which is pretty much unmemorable. Don’t even talk about Cell C for yourself!
Vodacom of course advertised free internet which actually means purchase bundles and receive 25mb free data.
Gauging by the speed of Vodacom’s internet these days, one can only believe their marketing campaign to be extremely successful.
Try logging onto the internet at any time after hours, especially weekends and sit and watch your web pages load at snail’s pace.
As one who’s been using Vodacom internet for quite a while, it’s become more and more frustrating when I need to connect immediately but instead have to watch the connecting icon time out.
That makes Vodacom internet both maklik and very very slow!
Here’s the hilarious Vodacom Single Ladies advert that everyone has been raving about. Well done to Vodacom for taking the Justin Timberlake Saturday Night Live spoof and making it even funnier.
